Shipping policy

Effective Date: 08/20/2024

1. Processing Time

  • Order Processing: Orders are processed within [1-3 business days] after purchase confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: You will receive an email confirmation once your order has been processed, including tracking information if applicable.

2. Shipping Methods and Costs

  • Standard Shipping: [Estimated delivery time] is [5-7 business days] depending on your location. Shipping fees are calculated at checkout based on your delivery address.
  • Express Shipping: [Estimated delivery time] is [2-3 business days]. Additional charges apply for this service, and fees are calculated at checkout.
  • International Shipping: NYA Supply ships worldwide. Delivery times vary based on destination, and international shipping costs are calculated at checkout. Please note that customers are responsible for any customs duties or taxes applicable in their country.

3. Shipping Destinations

We currently ship to the following locations:

  • Domestic: All states within [Your Country].
  • International: Worldwide shipping is available. Please note that shipping times may vary depending on the destination country.

4. Delivery Times

  • Delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to customs processing, weather conditions, or carrier delays.
  • Once the order has been handed over to the carrier, NYA Supply is not responsible for any delays or lost packages during transit.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

6. Shipping Restrictions

  • Shipments to P.O. Boxes or APO/FPO addresses may be put under increased scrutiny to detect fraud. Refunds may not be granted for lost/stolen packages for orders sent to P.O. Boxes or APO/FPO addresses.
  • Certain products may be subject to shipping restrictions based on local laws and regulations. It is the customer’s responsibility to ensure compliance with local customs regulations.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete at the time of purchase. NYA Supply is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Shipping Issues

  • Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier directly to file a claim. NYA Supply is not responsible for lost or stolen packages once they have been delivered.
  • Damaged Packages: If your package arrives damaged, please contact us at support@nyasupply.com within [48 hours] of delivery. Include photos of the damaged package and items for assessment.

9. Changes to the Shipping Policy

NYA Supply reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us at support@nyasupply.com.