Site Policies

Refund Policy

Eligibility for Refunds:

1. Time Limit: Refunds are only available within 30 days from the date of purchase. Requests made after this period will not be considered.
2. Condition Requirements: Items must be returned in their original, unused, and unwashed condition, with all original tags and packaging intact.
3. Proof of Purchase: A valid receipt or proof of purchase is mandatory for processing any refund.

Non-Refundable Items:

• Sale items, gift cards, and final clearance items are not eligible for refunds.
• Customized or personalized items are non-refundable unless a manufacturing defect is present.

Refund Process:

1. Initiation: To request a refund, contact NYA Fashion customer service at support@nyafashion.co. Include your order number and the reason for the return.
2. Return Shipping: Return shipping costs are the responsibility of the customer. We strongly advise using a trackable shipping service, as NYA Fashion is not responsible for items lost in transit.
3. Inspection: Returned items will undergo inspection. Refunds will only be issued if the item meets our return criteria.
4. Refund Issuance: Approved refunds will be processed to the original payment method within [5-10 business days]. Processing times may vary based on your payment provider.

Exchanges:

Exchanges are only permitted for identical items in a different size or color, subject to availability. Contact support@nyafashion.co to initiate an exchange request.

Damaged or Defective Items:

If an item arrives damaged or defective, report the issue immediately to support@nyafashion.co with supporting photographic evidence. NYA Fashion will determine the appropriate resolution, which may include a replacement or refund.

Contact Information:

For further inquiries regarding our refund policy, direct your communication to support@nyafashion.co.

 

Privacy Policy

Effective Date: 08/20/2024

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your data.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you make a purchase or create an account.
• Non-Personal Information: This includes data such as your IP address, browser type, and browsing behavior on our website. This information is collected through cookies and other tracking technologies.
• Communication Data: Any communications you have with us, such as emails or messages through our website or social media platforms.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping.
• Customer Service: To respond to your inquiries, process returns, and manage customer service interactions.
• Marketing: To send you promotional materials, newsletters, and information about our products, unless you opt-out.
• Website Improvement: To analyze website traffic, improve our website functionality, and enhance your shopping experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
• Legal Obligations: We may disclose your information if required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features of our site may not function properly.

7. Changes to This Privacy Policy

NYA Fashion reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the practices of this site, please contact us at support@nyafashion.co.

 

Terms of Service

 Effective Date: 08/20/2024

Welcome to NYA Fashion. By accessing or using our website, services, or products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the website located at www.nyafashion.co (the "Site"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site.

2. Changes to Terms

NYA Fashion reserves the right to modify or update these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the Site after any such changes constitutes your acceptance of the new terms.

3. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party. Prohibited behavior includes, but is not limited to, harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

4. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of NYA Fashion or its content suppliers and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

5. Product Information and Availability

We strive to ensure that the information on our Site is accurate and up-to-date. However, we do not warrant that product descriptions, prices, or other content available on the Site are error-free, complete, or current. NYA Fashion reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

6. Orders and Payment

All orders placed through the Site are subject to acceptance by NYA Fashion. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or issues identified by our credit and fraud prevention department.

Prices for our products are subject to change without notice. Payment must be made at the time of purchase, and you agree to provide accurate and complete payment information.

7. Shipping and Delivery

Shipping and delivery times provided on the Site are estimates only and are not guaranteed. NYA Fashion is not responsible for any delays in shipping or delivery caused by carriers, customs, or other factors beyond our control.

8. Returns and Refunds

Our refund policy is outlined separately and can be found on our policies page. By placing an order on the Site, you agree to our refund policy.

9. Limitation of Liability

To the fullest extent permitted by law, NYA Fashion shall not be liable for any damages (including, without limitation, indirect, incidental, special, consequential, or punitive damages) arising out of or in connection with your use of the Site, the products, or any content provided on the Site.

10. Indemnification

You agree to indemnify, defend, and hold harmless NYA Fashion, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with your use of the Site, your violation of these Terms of Service, or your violation of any rights of another.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your State/Country].

12. Termination

NYA Fashion reserves the right, in its sole discretion, to terminate your access to all or part of the Site, with or without notice, for any reason, including without limitation, breach of these Terms of Service.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at support@nyafashion.co.

 

Shipping Policy

Effective Date: 08/20/2024

1. Processing Time

• Order Processing: Orders are processed within [1-3 business days] after purchase confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an email confirmation once your order has been processed, including tracking information if applicable.

2. Shipping Methods and Costs

• Standard Shipping: [Estimated delivery time] is [5-7 business days] depending on your location. Shipping fees are calculated at checkout based on your delivery address.
• Express Shipping: [Estimated delivery time] is [2-3 business days]. Additional charges apply for this service, and fees are calculated at checkout.
• International Shipping: NYA Fashion ships worldwide. Delivery times vary based on destination, and international shipping costs are calculated at checkout. Please note that customers are responsible for any customs duties or taxes applicable in their country.

3. Shipping Destinations

We currently ship to the following locations:

• Domestic: All states within [Your Country].
• International: Worldwide shipping is available. Please note that shipping times may vary depending on the destination country.

4. Delivery Times

• Delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to customs processing, weather conditions, or carrier delays.
• Once the order has been handed over to the carrier, NYA Fashion is not responsible for any delays or lost packages during transit.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

6. Shipping Restrictions

• Shipments to P.O. Boxes or APO/FPO addresses may be put under increased scrutiny to detect fraud. Refunds may not be granted for lost/stolen packages for orders sent to P.O. Boxes or APO/FPO addresses.
• Certain products may be subject to shipping restrictions based on local laws and regulations. It is the customer’s responsibility to ensure compliance with local customs regulations.

7. Address Accuracy

• Please ensure that your shipping address is accurate and complete at the time of purchase. NYA Fashion is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Shipping Issues

• Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier directly to file a claim. NYA Fashion is not responsible for lost or stolen packages once they have been delivered.
• Damaged Packages: If your package arrives damaged, please contact us at support@nyafashion.co within [48 hours] of delivery. Include photos of the damaged package and items for assessment.

9. Changes to the Shipping Policy

NYA Fashion reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us at support@nyafashion.co.